These days, it is vital that you can stay connected no matter where you are. Receiving calls is essential, whether in the office, working remotely, or on the move. You do not want to miss an important call or frustrate your customers, so you need a phone system that works for your business.
Call forwarding is one of the most useful services in today’s fast-paced, on-the-move business landscape. Call forwarding can strengthen your business communications and ensure that important calls are never missed. This post will tell you all you need to know about call forwarding and call forwarding rules.
What is Call Forwarding?
So, what exactly is call forwarding? Essentially, this feature allows you to redirect incoming phone calls to another phone number. This means that calls to your business landline could be redirected to your mobile phone, allowing you to take important calls while moving or working remotely.
The features of call forwarding mean that you do not have to worry about missing calls when you or your remote team are out of the office. This allows you to always be available, which is key for developing a positive reputation and building strong relationships.
Conditional & Unconditional Call Forwarding
It is also helpful to know the main differences between conditional and unconditional call forwarding.
Call Forwarding Unconditional Meaning
Call forwarding unconditional is the most basic form of call forwarding. With calls forwarding unconditional activated, all incoming calls to your phone will be redirected to a designated phone number. Essentially, this means that calls are always forwarded without exception.
Conditional Call Forwarding
So, what is conditional call forwarding? Conditional forwarding allows you to redirect calls under certain conditions. For example, you could set up a rule, so calls are only forwarded when the line is busy or when your phone is turned off.
This gives you greater flexibility and the ability to plan for certain scenarios to ensure that you never miss an important call. While Landline Anywhere currently doesn’t provide this service, it is still important to keep in mind as an option for your call forwarding needs.
The Benefits of Call Forwarding
Businesses should be aware of the many benefits of call forwarding. These include:
Never miss a call: Missed calls can harm your business in a few different ways. With call forwarding activated, you will never miss an important call, even if you cannot answer the landline. This allows for business continuity, which is essential for long-term success.
Availability: One of the main benefits of call forwarding is improving availability. Call forwarding means that you can always provide customer service to your customers, even if you are out of the office. This is key for keeping your customers happy and building strong relationships.
Professional image: You can also maintain a professional image by forwarding calls. This is because people can always contact you on a business phone number. This means you do not need to give them your mobile number, which can be unprofessional and cause people to question your legitimacy.
Call Forwarding Rules
It is important to understand call forwarding rules so that you can configure your system to suit your preferences and needs.
Unconditional Call Forwarding Rules
Unconditional call forwarding rules are more basic because no criteria need to be met. As soon as call forwarding is activated, all incoming calls will be forwarded to the designated phone number. This will be the case whether you are available, busy, or away. You can also set up immediate redirection, meaning calls are immediately forwarded to the designated phone number without ringing the original number first.
Conditional Call Forwarding Rules
There are more rules and configurations for conditional call forwarding, so it is helpful to be aware of these.
Triggered by certain conditions: Conditional call forwarding will only be activated if one of the defined conditions is met. This means you can set up call forwarding for certain situations, giving you greater control and flexibility.
Common triggers: There are several triggers or scenarios you can set up for call forwarding. This could be when no one picks up the phone after a certain number of rings, when the line is already busy, or when the phone is unreachable.
How to Configure Call Forwarding
Fortunately, configuring call forwarding to suit your needs and preferences is easy, especially with the service from Landline Anywhere. The main steps involved include:
Log in: First, log in to your Landline Anywhere account on the website to manage your settings.
Go to call forwarding settings: You then need to go to call forwarding in the settings section.
Choose conditional or unconditional: You can select between conditional and unconditional call forwarding. Please be aware that Landline Anywhere currently does not offer conditional call forwarding.
Choose conditions: If you are setting up conditional call forwarding, you can now select which conditions will trigger call forwarding.
Enter forwarding phone number: You will also need to choose a number to which you want calls to be forwarded, such as your mobile number or another office line.
Save settings: Once you are happy with all the call forwarding settings, you can save the changes, and the configurations will automatically be made. You can go back in and change any settings at any time.
How to Turn Off Conditional Call Forwarding
To turn off conditional call forwarding active, you simply need to go into your account settings and switch off unconditional call forwarding. This will stop calls from being routed to a different phone number under certain conditions.
Hopefully, this post will give you a strong understanding of conditional and unconditional call forwarding. Call forwarding can benefit your business in many ways and improve communication when businesses are remote and/or moving. Still, you need to understand call forwarding rules to configure your system to suit your needs and preferences.
Got a question? Get in touch, and we will gladly tell you more about the Landline Anywhere service.